Shipping and frequently asked questions

Things of MiBebeGuay

WHAT MAKES MIBEBEGUAY DIFFERENT?

Here, in MiBebeGuay, you will find the best baby products that you cannot find in stores. These products are designed to make parenting easier and even more enjoyable. Everything delivered right to your door.

HOW CAN I WRITE A REVIEW OF MIBEBEGUAY?

You can give us your comments on our Facebook page .

Payments:

¿ WHAT ARE THE PAYMENT FORMS?

We accept payments by credit card (VISA, American Express, Maestro, AMEX) and PayPal.

Discount code:

WHAT IS A DISCOUNT CODE?

A discount code is a code containing words, letters or numbers that you can use to apply a discount to your purchase. The discount amount is different for different codes.

CAN I USE MY DISCOUNT CODE MORE THAN ONCE?

Not all discount codes are the same. Some are limited to one use, while others can be used more than once. If you have any questions about your discount code, feel free to contact us at info@mibebeguay.com and our customer service with I'll be happy to help you.

HOW DO I APPLY MY DISCOUNT CODE TO THE PURCHASE?

If you are using your mobile device to make the purchase, there is an option in the box that says "Show order summary", and if you click there, the discount code input box should be visible. If you are using your computer to make the purchase, the discount code entry box can be seen immediately.

WHY DOES MY DISCOUNT CODE NOT WORK?

If your discount code doesn't work, you can try several things. Check for typos as this can sometimes be overlooked. If a discount code has expired, the discount will not be applied. Some discount codes have a minimum order value or can only be used for specific products or product groups. If you continue to have problems, please contact our support at info@mibebeguay.com

CAN I USE MORE THAN ONE DISCOUNT CODE FOR A SINGLE PURCHASE?

When using a discount code during checkout, please note that only one discount code can be used per purchase. If you have more than one discount code, you can use them for separate purchases.

Shipping and delivery:

WHEN CAN I EXPECT MY ORDER TO SHIP?

It may depend on the product being purchased or the holiday seasons, but we ship most of our orders within 48 hours.

HOW LONG DOES IT TAKE TO DELIVER MY PRODUCT?

Our standard shipping time is generally 10-15 business days, although most take an average of 7 business days.

This period may increase in periods of sales, Christmas campaigns or in the case of customs procedures and other circumstances derived from (for information only) geographical distance, weather conditions, wars, strikes, any form of government intervention, breaches of our suppliers, etc. as well as any other attributable to the logistics operator in charge of delivering the product. We are not responsible for any delays that may arise for any of the reasons mentioned above.

Despite these inconveniences, we will attend to each individual case and we will always seek the best solution and customer satisfaction.

WHAT HAPPENS IF I AM NOT AT HOME WHEN YOU MAKE A DELIVERY?

If you happen to be not at home during the delivery of your package, it will be taken to your local post office, where it will be ready for collection within 15 days.

WHAT HAPPENS IF MY PACKAGE IS LOST?

On the rare occasion that your package gets lost in the shipping process, we will gladly send you a replacement or give you a full refund on your purchase. If you think your order may have been lost, please contact our Customer Service at info@mibebeguay.com

WHY IS MY ORDER SENT IN DIFFERENT PACKAGES?

Due to logistics, weight or volume issues, it may be that, if you have bought several items, they will be in different packages.

HOW CAN I TRACK MY ORDER?

You can track it from the link we provide in the email you will receive when leaving the warehouse.

Normally, the shipment is updated and automatically notified by email within 2 to 7 working days of the physical departure from the warehouse.

Orders:

CAN I MAKE CHANGES TO MY ORDER BEFORE IT IS SHIPPED?

You can make changes to your order but you have to do it fast! We process our orders very quickly (most orders are processed within 12 hours). If you want to make changes to your order, please contact our Customer Service at info@mibebeguay.com as soon as possible, so we can check the status in real time of your order and let you know if changes can be made.

CAN I CANCEL MY ORDER BEFORE IT IS SHIPPED?

If you want to cancel your order for any reason, please contact our Customer Service at info@mibebeguay.com , but you must! Quick! We process our orders very quickly (most orders are processed within 12 hours and shipped within 48 hours). Once your package has been shipped, we are unable to cancel your order. < / p>

I HAVE ENTERED THE WRONG ADDRESS DURING THE CUSTOMER PAYMENT PROCESS. WHAT CAN I DO?

We understand that "typos" do happen from time to time, especially if you are shopping with a mobile phone. In the event that you enter the wrong shipping information and a package is returned to us, you are solely responsible for the additional shipping costs for the item / order to be shipped back to the new / correct shipping address. MiBebeGuay cannot accept responsibility for incorrect shipping information entered during the customer's checkout process.

HOW DO I FIND A SPECIFIC PRODUCT ON YOUR WEBSITE?

You can find a specific product by searching the keywords in the search bar located at the top of our website.

THE ITEM I WANT IS SOLD OUT. WILL IT BE AVAILABLE AGAIN?

Sometimes our products are out of stock due to the number of orders. Please visit our store again in a few weeks to see if the product is available again!

I HAVE QUESTIONS ABOUT PLACING AN ORDER. IS THERE ANYONE I CAN TALK TO?

Of course! If you have any additional questions about placing an order, please feel free to contact us at info@mibebeguay.com and our customer service customer will be happy to help you.

Customer service:

HOW CAN I CONTACT CUSTOMER SERVICE?

Here at MiBebeGuay, we are happy to help our clients with any help they may need! You can contact our Customer Service by email at info@mibebeguay.com or you can ask your question on our Contact page and we will do our best to provide you with an answer within 24 hours.

WHAT SHOULD I DO IF THE PRODUCT I PURCHASED IS DAMAGED?

On the rare occasions that products are delivered damaged or defective, please contact our Customer Service at info@mibebeguay.com and We will gladly send you a replacement free of charge or refund your money.

Returns:

WHY ARE FREE RETURNS OFFERED?

This is a good question. Most companies that always offer free returns make up for it in other areas, such as increasing the price of their products. Here at MiBebeGuay, we don't want to raise prices to make products as affordable as possible!

HOW DO I RETURN A PRODUCT?

If you want to return the product you purchased, please contact our Customer Service at info@mibebeguay.com and find out if the return is applicable. Our customer service department will be happy to assist you with this matter.